Returns & Terms and Conditions
Essential oils are precious commodities, and since we cannot resell returned goods, and we do not wish to waste these natural resources - we ask that you please try a small bottle prior to purchasing in bulk if you are a new customer, or you are trying a new oil.
We are convinced that you will be 100% satisfied with the highest quality, pure essential oils and aromatherapy products purchased from us. However, if you are not satisfied with our products for any reason, we want to know about it.
If there is a problem with the order, or if the package is damaged, you must contact us within 7 days of receipt of your order. All diffusers are covered by limited manufacture warranty. If the unit is not working properly and is still under warranty please contact us to make arrangements for repair or replacement.
ALL RETURNS MUST BE PREAUTHORIZED. All return requests must be submitted online within 15 days of delivery - and store credit will be issued.
Unfortunately we cannot accept returns on bulk oils. Only the smallest size available for a particular oil will be accepted for return. If items are returned unauthorized, or after 15 days of delivery, store credit will be issued, less returned goods fees, shipping charges and an additional administrative fee to process the return.
This website provides an online service operated by 100% Pure Essential Oils online (100PEO), on the world wide web consisting of the offer for sale and fulfillment of essential oils and accessories. This Agreement sets forth the terms and conditions that apply to the use of this website by you, the end user. Each time you access this Site, you confirm your agreement to abide by this Agreement. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time from time to time by us, and we will provide reasonable prior notice to you before any such amendments are implemented. The latest Agreement will be posted on the Site and you should review this Agreement prior to each time that you use the Site.
MODIFICATION OF TERMS AND CONDITIONS 100PEO reserves the right at all times to change or discontinue any of these Terms and Conditions to the extent deemed necessary or desirable. Any changes to these Terms and Conditions will take effect upon our posting of the changes on our website. USING A CREDIT CARD AND YOUR BILLING/STATEMENT: 100PEO does not sell products to children or teens, but does sell to adults, who can purchase with a credit card. If you are under 18, you may use a 100PEO site only with the involvement of a parent or guardian. 100PEO reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. Purchases that you elect to make at a 100PEO website will appear on your credit card bill as: 100PureEssentialOils. If you have questions pertaining to your order, feel free to contact 100PEO by logging into your account ans posting a message, or through the Contact Us page. RISK OF LOSS All items purchased from any 100PEO cart are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT ORDERS PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THIS SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The listing, description of, or reference to, a product or service on this Site does not imply that the product or service is presently available or that we endorse that product or service. In the event a product or service is listed at an incorrect price due to a typographical error or error in pricing information received from a supplier, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price, and notify you of this occurrence. ORDER ACCEPTANCE Your order is not complete or guaranteed until you complete all screens. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service, with notice to you if this should occur, and apply a credit to your credit card if applicable. SHIPPING We ship to the Contiguous US - Please see our shipping page for approximate shipping durations.
Our Privacy Commitment
This Policy applies any time you shop at 100PureEssentialOils.com website.
What Information is Collected?
At 100PEO, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
Your contact information - e.g., name, postal address, telephone number, and email address;
Your transaction information - e.g., products purchased, method of payment, discounts and amount paid.
We DO NOT store, nor have access to full credit card numbers in our database, or anywhere else in our systems. We are PCI Compliant.
Non-personal information does not identify you as an individual. For example:
We may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL; or
We may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only make a sales transaction under customer account for which your name and address are needed at the least.
How is Your Personal Information Used?
100PEO may use your personal information for a number of different business purposes, for example to:
fulfill your specific requests for products, services or information;
provide customer support to assist you with your questions or complaints;
conduct surveys in order to improve our services;
measure and improve the effectiveness of our Web Sites or our marketing endeavours;
detect and protect against fraud and error;
track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
tailor our online content or in-store offerings based on your preferences;
if you ask us, to offer and promote additional products and services we offer; and
Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.
Other times, we may obtain your consent implicitly when we can reasonably conclude that you’ve given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.
Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.
If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.
Information 100PEO Collects Directly From You
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.
Our Web Sites can be browsed anonymously. However, to engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account or order, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use, such as reviews.
The Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These public forums and reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post information you wish to keep private.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, 100PEO offers a Return Policy. For 100PEO to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.
Purchase Follow-Up and Surveys
Following a purchase from some of our departments we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery and use of your new product.
We may use contact information collected to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
Sign-Up for Newsletters or Updates
100PEO also offers a variety of newsletters and promotional communications. Should you choose to enroll we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested.
You may stop receiving newsletters and other forms of electronic marketing communication from our company at any time by following any of the following procedures:
You may send any one of our representatives an e-mail stating you wish to opt-out of receiving any of our electronic marketing communications.
You may also do this by clicking the 'Unsubscribe' link within any of the electronic newsletters that are sent out to you.
Our subscriber list is never sold or rented to other parties.
Participate in a Contest or Promotion
Information 100PEO Collects Automatically
In some cases, we automatically collect certain information:
Our Web Sites
When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.
The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site, to offer personalized Web page content such as shopping cart activity, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so will affect your use of the Web Site and prevent you from making purchases on our Web Site.
Web Site Tracking Information
We may use scripts from third parties which compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. None of the tracking information in these reports can be connected to the identities or other personal information of individual users.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. 100PEO has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.
Does 100PEO Share Your Information?
100PEO does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information with third parties acting on our behalf or as permitted or required by law.
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
100PEO has taken precautions to prevent the fraudulent use of your information on our Web Sites. 100PEO has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.
Sale or Transfer of All or Part of 100PEO
100PEO may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
How Does 100PEO Protect Your Information?
The security of your personal information is a high priority for 100PEO. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored on a secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are limited in thier access of personal information.
100PEO is PCI (Payments Card Industry) compliant meaning that all your credit card information is handled, stored and processed within strict protocols and guidelines that have been established by the PCI Security standards Council.
Our Web Sites use encryption technology, such as Secure Sockets Layer (SSL) from Thawte, to protect your personal information during data transport. SSL encrypts your personal information such as your name, address, and credit card number.
Choosing a Password
When you create an online account on our Web Sites, you need to select a personal password. To maximize your level of protection, you should choose at least 5 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. 100PEO will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.
How Can You Verify Your Information?
You may check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on one of our Web Sites, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.
When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We destroy your information when it is no longer needed - or we remove your personally identifiable information to render it anonymous.
If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:
Mail: 100PureEssentialOils, PO Box 1220, Mechanicsburg PA 17050
We will respond to your request or investigate your concern as quickly as we can.
Important Reminder About E-mail Communications
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. 100PEO is not responsible for any transmission by you of any personal information over the public Internet.
Last Update: June 12, 2013
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