Shipping Rates and Policies
Thank you for your visit!
We currently ship to the contiguous US.
Orders ship from central Pennsylvania. Delivery times listed below are approximate. We are proud of the options we now offer for shipping your order!
Real-time shipping rates are available in your shopping cart prior to check out.
We cannot be held responsible for items returned due to INSUFFICIENT ADDRESS. It is the customers responsibility to ensure complete and accurate shipping information is provided with the order. If shipments are undeliverable as addressed and are sent back as unclaimed or undelivered, you will be issued a store credit for the items, less shipping charges and returned goods fees. If the shipper corrects an incorrect address at customer request or approval, a $14 surcharge will be charged back to the customer. Please double check the shipping address prior to placing your order.
We offer the following shipping options:
- Delivery times are not guaranteed. In general, most orders arrive to the:
- West Coast within 5-9 business days.
- East Coast arrive within 2-5 business days.
- Southern states can expect delivery in about 4-6 business days.
- Pricing from $7.00
- Delivery times are guaranteed by Fedex. In general, most orders arrive to the:
- West Coast within 5 business days.
- East Coast arrive within 2-3 business days.
- Southern states can expect delivery in about3-4 business days.
- Pricing from $10.00
Shipping to an alternate address
If you are a new customer without an order history we prefer that you check out with PAYPAL when requesting shipment to a Non-billing address. If you are a returning customer with some order history - you may ship anywhere you like.
Why?? Unfortunately we have experienced too many fraudulent charges where a customer uses billing information that does not belong to them - then they ship the order to another address. The credit card companies protect the consumers but not the merchants - so we must protect ourselves against these malicious acts. For this reason, we now request new customers use Paypal in the event that the shipping address does not match the billing address - at least for the first order. Paypal has additional verification in place to prevent fraud that the credit card companies do not offer.
If you do not use PAYPAL you will be requested to sign a form and return with a photo ID to authorize the shipment.
Taking these precautions against fraud helps us minimize our losses, which, in turn, helps us keep our prices low and our customers happy. Again - the use of PAYPAL is a precautionary measure for the 1st order of a new customer. Once an order history has been established this will no longer be a requirement.
We appreciate your understanding and look forward to a long and mutually beneficial relationship!
Thank you for visiting 100PureEssentialOils.com!
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